Arcèra Pty Ltd Privacy Policy
Who are we?
Arcera Pty Ltd is an established property development and acquisition company located in NSW and regularly trades under the name Arcera. We offer property acquisition, development management and project delivery services and help guide projects from initial opportunity through to completion.
Our Commitment
Arcera Pty Ltd and its subsidiaries and affiliates ("Arcera", "we", "us", "our") is committed to managing personal information and preventing serious invasions of privacy in accordance with the Australian Privacy Principles ("APPs") under the Privacy Act 1988 (Cth) (together, "Privacy Laws").
This document explains how and why we collect, use, hold and disclose personal information and is referred to as our "Privacy Policy". You will also find information about how to contact us if you have any questions about Privacy or this Privacy Policy, including how to access or update your personal information or make a complaint. By providing your personal information to us, you consent to our collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy. We may update this Privacy Policy from time to time, as needed. We recommend that you check back frequently to make sure you are aware of any updates.
In this Privacy Policy, "you" refers to any individual about whom we collect personal information and may be one of our clients or customers (current or prospective), contractors, suppliers, agents, service providers or employees.
What is personal information?
Personal information is any information or an opinion about an identified individual who can be reasonably identified from the information or opinion (whether true or not). Personal information we collect from you may include, your name, email address, postal address, phone numbers, personal preferences and references, business information or personal circumstances, social media information, IP address, device and browser type, financial and payment information and/or credit-related information.
We may also collect from you sensitive information which may include details of, health conditions, sexual preferences, criminal history, racial or ethnic origin and we treat such information extra carefully.
How do we collect and store personal information?
From you
We collect personal information from you when you:
- complete our online forms;
- contact us (make an enquiry or provide feedback) through our website;
- receive services or products from us;
- supply services or products to us;
- invest in our business or enquire as to a potential investment or purchase of our business; or
- otherwise engage or interact with us, including via our website, social media, digital platforms, phone, email or in person.
From others
We may also obtain information about you from others, including:
- publicly available sources;
- third party analytics or tracking tools;
- industry partners i.e brokers, real estate agents, conveyancers, lawyers, accountants;
- organisations that we have an arrangement with to jointly provide or offer services and products; or
- organisations where we may have a relationship to share information for marketing purposes.
As further stated in this Privacy Policy, we use cookies, web analytics tools (including Google Analytics) and similar technologies to monitor website usage, improve services and tailor marketing. To find out how Google Analytics processes your such data please refer to their privacy policy here: http://www.google.com/policies/privacy/partners/.
We maintain physical, electronic and managerial security to safeguard and secure your personal information. To the extent permitted by law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
Why do we collect and use your personal information?
We collect and use your personal information for the following purposes:
- to verify your identity;
- to provide our property development and acquisition services to you;
- to administer and manage any personal or commercial relationship with you and Arcera;
- to send you information about our business, services and products which we consider of interest to you. We may also authorise our trusted third parties to send emails or direct marketing material to you, but only with your prior consent;
- to efficiently and effectively manage business operations with our partners, including real estate agents, brokers, conveyancers, service providers (including website hosting or cloud based providers) and other contractors, marketing companies, regulators, or professional advisors;
- where required or permitted by law; and
- other purposes for which you have provided your prior consent.
How do we use personal information for direct marketing?
When you provide us with your personal information, you consent to us using your personal information to provide you with information and to tell you about things we consider may be of interest to you, which may include, newsletters and EDMs by email, SMS, messaging applications, mail and phone (Direct Marketing Communications).
If at any time you do not wish to receive any Direct Marketing Communications, you may notify us at any time by using our "unsubscribe" facilities included in the Direct Marketing Communication or by contacting us at the details set out at the end of this Privacy Policy.
Do we use cookies?
We use cookies, web analytic tools and similar tracking technologies to monitor activity on our website which helps us improve personalisation and support our marketing efforts. Cookies are digital identifiers stored on your device. We may collect information such as your device type, browser, IP address, duration of your visit, and the pages you visit on our website and on third-party websites. We may also access third-party cookies stored on your device. This information may directly or indirectly identify you. You may set your browser(s) to provide notification when a cookie is received, and the opportunity to accept or reject the cookie. You can also refuse all cookies by turning the function off in your browsers. However, to ensure the full functionality of our website and applications/ web based tools the use of cookies is needed.
Our stance on doxxing
We are committed to protecting personal information in accordance with Privacy Laws. We strictly prohibit doxxing, the unauthorised collection, publication, or disclosure of personal information that could identify an individual or cause them harm. We take reasonable steps to secure personal information against misuse, interference, loss, or unauthorised access and disclosure. Any suspected or actual privacy breach, including doxxing, will be appropriately managed and where required, reported to affected individuals and the Office of the Australian Information Commissioner.
What about links to other websites?
Our website may contain links to third-party websites. We do not have any control over and are not responsible for the content or privacy practices of websites that are linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.
What are your rights?
You have the right to:
- access the personal information we hold about you;
- request updates and corrections to the personal information;
- withdraws consent in circumstances where collection, use or disclosure was based on consent;
- make a complaint if you believe we have mishandled your personal information.
We take reasonable steps to ensure that personal information we collect, use or disclose is correct, complete and up to date. From time to time we may contact / remind you to update your personal information or implement other processes by which you can update your personal information yourself. Any inaccurate personal information held will be corrected promptly when it is identified.
Individuals may choose to remain anonymous or use a pseudonym when dealing with us; however in some cases we will need to identify you – if so, we will let you know up front.
Questions, concerns, complaints?
If you have any questions, concerns or complaints about how we handle your personal information, please reach out to us:
Arcera Pty Ltd
Phone: 0413 833 449
Email: info@arcera.au
We will respond as quickly as possible and handle all complaints in a way that is fair and consistent. If you are not satisfied with our response, you can make a formal complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Mail: Director of Compliance
GPO Box 5218 Sydney NSW 2001
Updated October 2026